What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cant access account -

    Asked by john on July 29, 2012 at 03:07 PM

    Cant get access to my account, it tells me no such user exists when i try and enter my username and details please could someone let me know how i can get hold of my account again, i am using the same password i have always used and i am using a form filler software which has my previous email and password stored so i am 100% sure my password and email are correct, yet it tells me all the time when i enter my details that there is no such account

  • Profile Image

    Answered by pinoytech on July 29, 2012 at 03:12 PM

    Hi,

    Sorry for the inconvenience that may have caused. Do you mind if we ask one of your form url/form id to check your account or can you please provide us the email address that you've use in your account.

    Thank you!

  • Profile Image

    Answered by Suburban67 on July 29, 2012 at 03:19 PM
    My email address is johnbarneswindowtinting@gmail.com and the username is suburban67. Website is johnbarneswindowtinting.com
  • Profile Image

    Answered by pinoytech on July 29, 2012 at 03:26 PM

    @Suburban67,

    I have answered your request already on this thread: http://www.jotform.com/answers/117245-My-Account-has-been-Hacked-or-Comprimised?entrymessage=10732640770

    Have a good day!

  • Profile Image

    Answered by dean on July 29, 2012 at 04:13 PM

    actually the person who put in their details does not have the account, i used a different name when submitting this question, could someone please send me the username/password to the account at the email address provided and you can view the site with the email extension

     

    Not sure but perhaps the person who posted the message on here on behalf of me has hijacked my login details

  • Profile Image

    Answered by jeanettebmz on July 29, 2012 at 05:21 PM

    After checking your Premium account details, I restablished it to your original data

     have send a reset email to your Johnbarneswindowtinting@gmail.com  account

    Do not hesitate to look for more assistance, if you need it

    Jeanette

  • Profile Image

    Answered by jeanettebmz on July 29, 2012 at 05:24 PM

    In order for you to prevent this issue in the future. Make sure you format your computer or at least have a deep cleaning of cookies, registry traces, etc.

    I also recommend you to include into your password structure: uppercases, lowercases, simbols and numbers. For example Passw@rD81

  • Profile Image

    Answered by jeanettebmz on July 29, 2012 at 05:59 PM

    @dean

    we don't send usernames/passwords  over the forum. Owners must know their own usernames and if they lose their passwords, they should reset it to themselves.

    Username Suburban67, is a paid customer. The information in our payment records is the same as the one he posted here. Please stop asking such kind of questions and stop trying to decieve us, the support staff is well trained and our actions are ruled by a set of guidelines. If you keep such behavior, it will be considered phishing and your  free account will be suspended

     

    Jeanette

    Support Team Manager