- reviewhelperAsked on June 13, 2017 at 07:04 PM
I have a form that was working great until I added the final condition (it's the last condition on the conditions page). Now my webpage cannot fully download, in the sense that nothing, not even the navigation mouseover and links, work on the page. The survey is on this page. Did I do something wrong, or am I simply using to many conditions, meaning that the surveys I create cannot be all that dynamic? Thanks much in advance.
- JotForm SupportBDAVIDAnswered on June 13, 2017 at 07:41 PM
Not sure what is causing the issue, I can not even load your form either, as my browser crashes every time I try to. Please try reverting the last edit you did through the Revision History: https://www.jotform.com/help/294-How-to-View-Form-Revision-History
Let us know if that fixed the issue.
- reviewhelperAnswered on June 13, 2017 at 10:43 PMI've isolated the problem, but still don't know why it's a problem. The
form is working now, but I want to add something that causes the problem.
Select the fourth option in the first question (the only one you see
when you begin): "FABULOUS! I'd use Heebie Jeebie again in a...."
Now you get a two-option dropdown: Yes and No. If you select "Yes",
you get everything I want--a contact form, PLUS, the two-option dropdown
stays visible. To keep the two-option dropdown visible, I do a "show
multiple" and select it along with the contact form. (Note: this
condition is the #10 condition, the last one.)
Now if on the two-option dropdown, you select "No", you get the text
copy I want to show. But the two-option dropdown menu DISAPPEARS. When I
set up the same condition as selecting "Yes" (per above paragraph), and
do a Show Multiple and select showing the two-option dropdown (i.e.,
keeping it visible), that's were I get the problem of overloading or
freezing the entire page.
I have no idea why.
- JotForm SupportEltonCrisAnswered on June 14, 2017 at 02:03 AM
In such cases, the most reason why it is happening is due to the conflicting conditions.
If you are showing fields while it is being hidden from another condition, it would cause conflicts.
When you use show condition, you do not need to hide the others since the elements used in show conditions will remain hidden in the form until the condition is met.
Example: The following (wrap with red box) isn't necessary since it is already connected to another condition.
The same when the answers is "Yes". You can remove the Hide condition and leave only the Show condition.
You can try this suggestions on your other conditions. Removing the unnecessary parts should at least minimize your conditions and less confusing.
Here's a cloned version of your form which I've recreated all the conditions. I've managed to make it work with only 6 show conditions without using a single hide condition.
Feel free to clone this form back if you want to use it.
Hope this helps!