submissions no longer coming to my email

  • Profile Image
    Asked on June 13, 2017 at 10:22 PM

    A few weeks ago when I logged in I was alerted that my email was bouncing.  I thought I clicked the right thing, but I still am not getting emails.  What can I do?  Thank you!

  • Profile Image
    Answered on June 14, 2017 at 01:48 AM

    I checked your email alerts history but I could not find any issue with it. The history shows that all emails were sent properly. With this, please check your spam folder if all the emails would have landed there instead. 

    If you are using an email client application such as Eudora or MS Outlook, and the emails are not found in your spam/junk mail folder, please visit your webmail instead (go to your mail server's web page and login to your email account). Next, check your spam folder there. Chances are, the emails landed in the spam folder there which prevented your email client app to download/sync your emails to your email client.

    You may also review your email activity history in order to understand/view the status of your forms' email alert deliveries. You can refer to this guide for more information: 

    If you have other questions, please let us know.