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    Image on form not sending in email

    Asked by JMello7111 on June 14, 2017 at 01:01 AM

    I'm testing out my form and have a need to send different images on the forms but when the form is sent, the image isn't there.  I've checked my submission settings and I don't see that option. 

    snapshot of image on form

    Snapshot of form sent



    Thank you

    Page URL:

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    JotForm Support

    Answered by Charlie on June 14, 2017 at 03:58 AM


    By default, the static text and images set in the form will not show up in your submissions and in email alert. 

    You'll need to open your email alert, and use the rich text editor there to add the static text or image:


    If you want to show the static text, headers and image on your submissions page and in the PDF submission, then you need to enable the "Show Headers & Text" in your submissions page.


    I hope that helps.