Image on form not sending in email

  • JMello7111
    Asked on June 14, 2017 at 1:01 AM

    I'm testing out my form and have a need to send different images on the forms but when the form is sent, the image isn't there.  I've checked my submission settings and I don't see that option. 

    snapshot of image on form

    Image on form not sending in email Image 1 Screenshot 30

    Snapshot of form sent

    Image on form not sending in email Image 2 Screenshot 41

     

     

    Thank you

  • Charlie
    Replied on June 14, 2017 at 3:58 AM

    Hi,

    By default, the static text and images set in the form will not show up in your submissions and in email alert. 

    You'll need to open your email alert, and use the rich text editor there to add the static text or image:

    Image on form not sending in email Image 1 Screenshot 30

     

    If you want to show the static text, headers and image on your submissions page and in the PDF submission, then you need to enable the "Show Headers & Text" in your submissions page.

    Image on form not sending in email Image 2 Screenshot 41

     

    I hope that helps.