What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Image on form not sending in email

    Asked by JMello7111 on June 14, 2017 at 01:01 AM

    I'm testing out my form and have a need to send different images on the forms but when the form is sent, the image isn't there.  I've checked my submission settings and I don't see that option. 

    snapshot of image on form

    Snapshot of form sent

     

     

    Thank you

    Page URL:
    https://form.jotform.us/71640268077156

  • Profile Image
    JotForm Support

    Answered by Charlie on June 14, 2017 at 03:58 AM

    Hi,

    By default, the static text and images set in the form will not show up in your submissions and in email alert. 

    You'll need to open your email alert, and use the rich text editor there to add the static text or image:

     

    If you want to show the static text, headers and image on your submissions page and in the PDF submission, then you need to enable the "Show Headers & Text" in your submissions page.

     

    I hope that helps.