Autosuspended account?

  • Profile Image
    Gordon Colquhoun 
    Asked on June 14, 2017 at 07:03 AM

    Login; varyvigilo is auto suspended. Please can you advise on how I can have it 'un' auto suspended.

  • Profile Image
    Aysnur
    Answered on June 14, 2017 at 08:39 AM

    Hello Gordon,

    We are using a system to detect the phishing issues and this system automatically suspend the accounts and users cannot log in.  However, sometimes we can encounter with suspend cases which is detected by mistake so we are going to examine your forms and the possible reasons to solve the problem as soon as possible.

    Sorry for inconvenience.

    You can reach the related topic in Terms of Use.

    "Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information."