What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autosuspended account?

    Asked by Gordon Colquhoun  on June 14, 2017 at 07:03 AM

    Login; varyvigilo is auto suspended. Please can you advise on how I can have it 'un' auto suspended.

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    Answered by Aysnur on June 14, 2017 at 08:39 AM

    Hello Gordon,

    We are using a system to detect the phishing issues and this system automatically suspend the accounts and users cannot log in.  However, sometimes we can encounter with suspend cases which is detected by mistake so we are going to examine your forms and the possible reasons to solve the problem as soon as possible.

    Sorry for inconvenience.

    You can reach the related topic in Terms of Use.

    "Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information."