- Soner TümerAsked on June 14, 2017 at 08:00 AM
I can try to connect my account but see this message AUTOSUSPENDED
how can i login my account? Try reset pass so reset email has come and change my pass but can not log in.
Account : email@example.com
- AysnurAnswered on June 14, 2017 at 08:20 AM
Our anti-phishing system suspends the accounts which may include phishing issues and disables their forms. In rare cases, accounts are detected by mistaken. Therefore, we will check your account to find out and get rid of the the reason and reactivate your account as soon as possible.
"Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose : sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information."
Sorry for any inconvenience
- JotForm SupportJohn_BensonAnswered on June 14, 2017 at 11:07 AM
Please contact us again if you have questions. Thank you.