What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Account is suspended

    Asked by Soner Tümer  on June 14, 2017 at 08:00 AM

    Hi,

    I can try to connect my account but see this message AUTOSUSPENDED 

    how can i login my account? Try reset pass so reset email has come and change my pass but can not log in.

    Account : info@talkmedya.com

    thank you

  • Profile Image

    Answered by Aysnur on June 14, 2017 at 08:20 AM

    Hello Soner,

    Our anti-phishing system suspends the accounts which may include phishing issues and disables their forms. In rare cases, accounts are detected by mistaken. Therefore, we will check your account to find out and get rid of the the reason and reactivate your account as soon as possible.

    If you want to take a look at, you can reach the related topin in Terms of Use.

    "Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information."

    Sorry for any inconvenience

    Regards. 

  • Profile Image
    JotForm Support

    Answered by John_Benson on June 14, 2017 at 11:07 AM

    Upon investigating your account, I was not able to see any phishing fields that violate our terms of use. I have now activated your account back in good status so you can manage and use your forms properly.

    Please contact us again if you have questions. Thank you.