Notification and Autoresponder: AOL is not accepting emails from Jotform, ended up bounce listed

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    t3rra
    Asked on June 14, 2017 at 08:26 AM

    My client isn't receiving submissions at his aol email address. I added my aol email address to check and it wouldnt receive submissions either. They were on the bounce list but I removed them and they still wouldnt receive submissions. Is there anything else I can do?

    I'm asking because he only has one email address he checks but he can use a second one if needed. Has anyone had any luck sending submissions to a Sprint cellphone via sms (I've tried it but it didnt work)? I was going to add a pdf to the submission since it would be more than 140 characters.

    Thank you for any feedback!

     

     

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    Sven
    Answered on June 14, 2017 at 11:08 AM

    If they're not in the bounce list, then they should be sent, can you please check the junk/spam folder to see if the emails have landed there by any chance?

     

    You can try also one of the tips in the guide below to prevent email bouncing issues:

    How-to-Prevent-Email-Bouncing-Related-Issues

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    t3rra
    Answered on June 15, 2017 at 08:11 AM

    Thank you. I read the above link, and added the jotform email addresses to my aol contacts. Still no email, unfortunately. Does this mean aol is blocking jotform emails?

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    ashwin_d
    Answered on June 15, 2017 at 10:05 AM

    Hello t3rra,

    I'm sorry for the trouble caused to you. 

    I did check our email logs and found that emails are being sent successfully. Please check the log below for last submission email which was sent:

    [2017-06-15 09:06:22] Submission #3733411821832689422 Form #32928409663160 SENT to scoutster@aol.com,christianleonard@msn.com,4046643530@messaging.sprintpcs.com,cgl99@aol.com,Scoutsterttm@gmail.com from noreply@jotform.com, via SENDMAIL 

    Have you checked your SPAM folder already? Please check your SPAM folder and see if the submission emails ended up there. If the issue persists,  I would suggest you to please use your own email address with SMTP settings to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    t3rra
    Answered on June 16, 2017 at 09:16 AM

    Thank you all for your help. I think I figured out the problem. I would remove email addresses from the bounce list, send a test jotform or two, but then the email addresses would be back on the bounce list. Is there a way to keep them from going back on the bounce list so soon? Thanks again for your help.

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    Welvin
    Answered on June 16, 2017 at 11:13 AM

    I have tested this with my AOL email address and it is doing the same thing. It seems that AOL is blocking the emails due to DMARC policy. Let me create a ticket about this and submit it to our developers. We will let you know through this thread as soon as the issue is fixed.

    For the meantime, I would suggest using a non-AOL email address as removing the email from the bounce list won't help. It keeps going on the list no matter what you do, like adding the sender to your contact list. 

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    Lynott
    Answered on June 16, 2017 at 11:34 AM

    I am having the same problem.  Would the solution be to just change the email address the forms are being sent to to a non-aol one?  How do I do that, if it is the solution?
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    AIDAN
    Answered on June 16, 2017 at 12:17 PM

    @Lynott I will be addressing your request in this new thread: https://www.jotform.com/answers/1175660

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    Welvin
    Answered on June 16, 2017 at 01:00 PM

    We've fixed this. Please try it again.

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    t3rra
    Answered on June 19, 2017 at 09:03 AM

    Thank you. I removed the emails from the bounce list, sent two test Jotforms, and the emails are not on the bounce list, so I think it works now. Unless there's a delay in them adding emails to the bounce list. I will check again later but I appreciate all your help on this!

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    Sven
    Answered on June 19, 2017 at 10:08 AM

    Glad to know it's working for you now, please let us know if you need any further help.