Someone sent 4000 bogus submissions on one of our forms & now we are over limit

  • Profile Image
    smanson
    Asked on June 14, 2017 at 09:46 AM

    One day we received about 4,000 submissions on one of our forms in chinese (or at least I think it was chinese)

    Our subscription is for 1,000 submissions & we only use a small fraction of that at our peak

    can you re-set our submission limit for this month 

    100 would be tons 

     

    Thanks

    Scott

    416-831-4727

    scotkkmanson@hotmail.com

  • Profile Image
    david
    Answered on June 14, 2017 at 11:18 AM

    It looks like someone has already reset your submission limits, your current total shows as 0.  If you haven't already done so, I would strongly recommend adding a captcha to any forms that have been spammed:

    https://www.jotform.com/help/205-How-to-Add-a-Captcha-Field