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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not displaying for IE 8 browsers

    Asked by paulosuch on January 16, 2011 at 07:33 PM

    Hi,

    I have the following form http://www.jotform.com/form/2333951566. I can view the multipage form correctly and as far as I can figure people on Windows XP with old versions of IE or a range of MAC OS users can view it

    However, it appears the people with IE 8 either get a blank page when they click on the link or get the first page with the "Next"  button but when they go to the second page there is no "Next" or "Prev" button.

    It may not be IE 8, but all I know is the people having issues with the form are running and other platforms/browers seem to be okay.

    Any help appreciated or confirmation that others have problems accessing the form (or not)

    Paul

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    JotForm Founder

    Answered by aytekin on January 17, 2011 at 07:28 AM

    We made a fix today. Can you check and see if it is visible now? 

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    Answered by paulosuch on January 18, 2011 at 03:53 AM

    Hi, I just heard back from an IE 8 user and they claimed the "next" and "Back" buttons popped up for a fraction of a second and then disappeared. Still appears to be fine on earlier IE and on Mac Safari/Firefox

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    Answered by paulosuch on January 18, 2011 at 03:54 AM

    Just had a thought - do I need to go into the form and resave it or is that irrelevant?