What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are using jotform and it stopped working on our web site

    Asked by Reinbeck UMC  on June 14, 2017 at 11:15 AM

    The contribution button on our website was working until about a week ago and has since stopped working.  It gives and error message of "Somethings wrong, we are currently experiencing technical difficulties.  Please head back to Dwolla.com"  and then it says its a 500 error.  We have questioned Dwolla about this and they referred us to you.

    Page URL:

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    JotForm Support

    Answered by Kevin_G on June 14, 2017 at 12:39 PM

    I have checked your form and I can see your form redirects to Dwolla, I have tested using the direct link as well as the embedded version (the one on the link you share) and both are working. 

    Here are some screenshots about my tests, the first one is when I submitted the direct link:

    This one is when I submitted it through your webpage: 

    I have cleared your forms cache, this may also be a temporary problem, could you please try submitting your form again and see if works? 

    You may also test your form using incognito mode or a different device. Please, let us know how it goes.