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  • Profile Image

    How can I hide/disable products within a form when one is selected?

    Asked by prestongroup on June 14, 2017 at 11:34 AM


    I tried to do this with Conditions, but it didn't list it as an option. When one product is selected within the payment module, I need for the following 3 products to be disabled or grayed out. The first product is "all three" for purchase. Under Conditions, it lets me select the products individually, then doesn't give me the option to hide individual products. The form is here:

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Nik_C on June 14, 2017 at 12:39 PM

    This could be possible but you will have to create products by using regular checkboxes:

    But you will have to create each product as a separate checkbox.

    Then you can create a condition that will disable other products when that product is selected:

    I added only two products, but this could be done for all. Here is my clone test form: https://form.jotformpro.com/71645468587977

    You can check the first one and you will see that the second one is disabled.

    Could you please check and let us know how it worked for you.

    Thank you!


  • Profile Image

    Answered by prestongroup on June 14, 2017 at 02:12 PM

    Thank you for your response, but if I do it that way, I'm unable to accept payments. I need to be able to disable them within the payment module. There is only one payment module allowed per form. The 2nd product listed is a combination of the following three products. If the 2nd product (Trifecta Series) is selected, I need the following individual three products to be disabled.

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    JotForm Support

    Answered by Nik_C on June 14, 2017 at 03:27 PM

    Actually, you can accept payments even in that way. Here is how:

    1) Assign the calculation values to each of the products (that are created as checkbox fields) that will be the actual price:

    2) Then add the form calculation field to your form that will sum the total price:

    And add fields in the calculation in Form calculation field:

    We multiply the checkbox field with qty so if they choose more items the price will be adjusted accordingly.

    3) Finally, we switch the payment field to Collecting donations:

    And set that the price is coming from the "total" field:

    In this example, I used only three fields, but you can get the picture. And now you can set the disable condition you wanted.

    Please try and let us know if you need any assistance.

    Thank you!


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    Answered by prestongroup on June 15, 2017 at 03:37 PM

    Ok I followed your instructions, but when I select a product, it puts the value in the Total Quantity box (renamed from My Products). The Sales total box (payment module) remains empty. Also, when I select more than one product, it doesn't add the total together. I copied the * and + elements from your Form Calculation widget after the field and quantity field. Please help.
    My test form is here:

  • Profile Image
    JotForm Support

    Answered by BDAVID on June 15, 2017 at 05:33 PM

    1) It is not adding up, because there are 3 fields that are being read as strings, and not as numbers:

    Please change them to numbers, example:

    Also, I would suggest you to leave the number 1(one) as default value in the quantity fields:

    2) On regards of the Sales Total payment field remaining empty, that happens because the Total Quantity field has not been assigned in the "Get Price From" dropdown of your payment gateway's setup: 

    Please assigned it as shown on this guide: https://www.jotform.com/help/275-How-to-Pass-a-Calculation-to-a-Payment-Field 

    You can test my clone version: https://form.jotformpro.com/71657012580958

    Let us know if you need more help, we will be glad to assist you.

  • Profile Image

    Answered by prestongroup on June 16, 2017 at 02:13 PM

    Thank you, that part is working properly now. One last question - How can I set a condition so that when someone clicks the "I choose to mail my payment" box, then submit, it takes them directly to the Thank You message and not to Paypal?

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    JotForm Support

    Answered by Nik_C on June 16, 2017 at 02:24 PM

    You could hide the payment field if the pay by check is selected:

    If the payment field is hidden and your user submits the form, they won't be forwarded to PayPal.

    If you have any further questions please let us know.

    Thank you!