Feedback button causing problems with navigational menu

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    Asked on June 14, 2017 at 12:51 PM

    Good day, 

    So we have a feedback button that we wish to use on our site.  However, when published, it causes the navigational menu no to work.   We have removed it from our site's home page ( so that it doesnt negatively impact our users experiences; so it will not be on the site.  Please see the code below and advise on how we may solve this concern. 

    <script src="" type="text/javascript"> new JotformFeedback({ formId: "71535848783975", buttonText: "We Just Got a Makeover! Tell us what you think", base: "", background: "#e6d73b", fontColor: "#6d0f0f", buttonSide: "left", buttonAlign: "bottom", type: 0, width: 700, height: 500 }); </script>


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    Answered on June 14, 2017 at 02:08 PM

    The code you provided is correct when I compare it to the feedback code on your form. Can you please explain what is the error it's throwing on your website? I just tested on my test page and I couldn't replicate any issues. 

    If you could provide us with a screenshot so we can check, that would help a lot in identifying the issue. 

    Please make sure that you're following the guide below when getting your feedback button code: