What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Enquiry about secure forms

    Asked by gagesmith on June 14, 2017 at 01:02 PM

    Hi,

    I would very much like to use JotForm forms as quote request questionnaires on my company's website. However, they are worried about the securities and risks of using a third-party for this. Our clients would be entering in personal information such as social security number and driver's license number, so it is paramount that we keep that information confidential. My company was asking such things as, "If JotForm gets hacked, how does that affect us? We can't risk our clients' information being stolen when it is a third party that gets hacked." Can you shed some insight on this and could we still use JotForm or should we not?

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    JotForm Support

    Answered by Sven on June 14, 2017 at 02:15 PM

    We do indeed recommend using JotForm. We also recommend using our maximum security practices (especially with collecting SSN), we usually advice our users to use encrypted forms, as once you've setup your form to accept encryption, no one will have access to the data unless they have the key, which is only issued once for your to save, and unique to that time of issue. 


    For more information on encryption forms:

    Encrypted-Forms-and-How-to-Use-Them

     

    You may also want to refer to our privacy policy page for more information:

    https://www.jotform.com/help/9-Privacy-Policy