Enquiry about secure forms

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    Asked on June 14, 2017 at 01:02 PM


    I would very much like to use JotForm forms as quote request questionnaires on my company's website. However, they are worried about the securities and risks of using a third-party for this. Our clients would be entering in personal information such as social security number and driver's license number, so it is paramount that we keep that information confidential. My company was asking such things as, "If JotForm gets hacked, how does that affect us? We can't risk our clients' information being stolen when it is a third party that gets hacked." Can you shed some insight on this and could we still use JotForm or should we not?

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    Answered on June 14, 2017 at 02:15 PM

    We do indeed recommend using JotForm. We also recommend using our maximum security practices (especially with collecting SSN), we usually advice our users to use encrypted forms, as once you've setup your form to accept encryption, no one will have access to the data unless they have the key, which is only issued once for your to save, and unique to that time of issue. 

    For more information on encryption forms:



    You may also want to refer to our privacy policy page for more information: