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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there a way to recover draft entries of forms?

    Asked by 90secondvideos0 on June 14, 2017 at 01:26 PM

    I have a client who filled out a questionnaire but enter his credit card info wrong. Instead of being prompted to enter it again it cleared everything. 

    Is there a way to recover all his data entered? As he does not want to enter all the details again 

    Form 30 second explainer video questionnaire 

    Page URL:
    http://form.jotformpro.com/form/52094333908962

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    JotForm Support

    Answered by david on June 14, 2017 at 02:35 PM

    Unfortunately, once the submission attempts to send credit card data and the form is cleared, the data that was entered cannot be recovered.  If the submission was not successful, we do not keep a log of what was entered in the form.