What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account is suspended

    Asked by Mary Vallone  on June 14, 2017 at 01:42 PM

    Please help.  My login is maryvallone@mac.com.  I just deleted all of my old forms, and should have just 3 left.

    Now when I try to login, the system says my account is suspended.  What do I need to do to get this back up?

    Thanks so much, Mary

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    JotForm Support

    Answered by John_Benson on June 14, 2017 at 02:57 PM

    One of your forms is asking for a login information. That's the reason why you're account got suspended. Upon checking your forms, I was not able to see fields that violate our terms of use. So, I went ahead and activated your account back in good status. You should be able to manage and use your forms properly now.

    Hope that helps.