What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am unable to login as I keep getting an autosuspended error

    Asked by on June 14, 2017 at 01:55 PM

    I keep getting an error when I try to log in. I have reset my password and I keep getting the same error. 

    Page URL:
    https://www.jotform.com/

    Screenshot
  • Profile Image
    JotForm Support

    Answered by AIDAN on June 14, 2017 at 03:10 PM

    Upon inspection I found that your account got autosuspended because your form "Social Media Authorization" with ID 71640359284157 was suspicious of violating our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    I have re-activated your account but please make sure to respect our terms of use and remove any mentions or fields that collect passwords from the form I mentioned above, or any other forms, as soon as you login, otherwise your account would get autosuspended again.

    I hope this helps. If you need further assistance please let us know. Thank you.