What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not getting apps

    Asked by 7gdistributing on June 14, 2017 at 02:00 PM

    Hi there, we recently had a person apply using our jotform form, and we have no record of it.  At the end of the application, we have a unique link that sends them to another site to fill out one last questionnaire, and that site is only accessible if you complete our Jotform form.  Could you tell me why I'm not seeing his app?


    Thank you!!

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    JotForm Support

    Answered by david on June 14, 2017 at 03:19 PM

    I checked your form and it looks to be working properly.  Do you happen to have the email address of the user who attempted to submit the form?  We can check our logs to see if any notifications were sent.