What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PDF Fillable Form: Labels in check boxes are not properly showing up.

    Asked by hdewildt on June 14, 2017 at 03:35 PM

    I've created a form that I'm trying to print to pdf. It looks fine inn the preview but when I print the question becomes illegible (it's displayed twice on top of itself) and I'm missing a multiple choice checkbox

    Page URL:
    file:///C:/Users/pmillar/Downloads/71646069214255%20(10).pdf

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 14, 2017 at 04:39 PM

    I have tested this and I can see the same issue with the check boxes fields, I will forward it to our second level so our developers can further investigate and resolve it, we  will let you know as soon as we get any update about the progress on this ticket.

     

  • Profile Image
    JotForm Support

    Answered by Rose on July 18, 2017 at 09:30 AM

    We are sorry for this inconvenience. 

    There might have been so many things which cause this problem. Mainly, if there is any injected CSS or if there is any field shrinked or if the form height does not fit the A4 paper size, the PDF form could have this problem. So, we strongly suggest you to clone your form to make following changes on your form in order to get a PDF without problem. 

    1. Clone your form

    2. Delete your css if you have injected any.

    3. Unshrink field if you have already shrinked.

    4. Add page break to your form to fit it to A4 paper size. If you have already page break, please try to change page break position. 

    Please also note that when you add page break to your form or change position of them, there is still a possibility that the same problem will happen again. So, please try several times to get the best fit. Since, the code to download form as PDF seems have conflict if any of the above things exist.