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  • Profile Image

    Condition on the form not working on editing submissions

    Asked by TortolaExpress on June 14, 2017 at 03:52 PM

    Hi there,

    Regarding form: https://form.jotform.com/42644367979977

    We often have to edit the entries.  However, there are a lot of fields that are mandatory but only show up if certain conditions are met.  This works just fine when filling out the form, but when we go to edit it, all the fields show up and are now mandatory even though the conditions are not met.

    Is there anything we can do to avoid this?

    Page URL:
    https://form.jotform.com/42644367979977

  • Profile Image
    JotForm Support

    Answered by Kiran on June 14, 2017 at 05:13 PM

    I have cloned your JotForm and was able to replicate the issue at my end. As I tried to send a test submission to the form and edit it, I notice that the other fields are also displaying on the form. I see that there are several conditions set on the form. Could you review the conditions on the form once again and see if there any conflicts? Also, please let us know if this behavior started recently or after making any changes to the form. If it was working fine earlier, you may consider reverting the form to the previous working version from the form revision history.

    https://www.jotform.com/help/294-How-to-View-Form-Revision-History

    Please get back to us if you need any further assistance. We will be happy to help. 

  • Profile Image

    Answered by TortolaExpress on June 14, 2017 at 05:18 PM

    Well I have no idea when it started.  some time ago.  it may have been there from the beginning.  There are so many conditions i would not know where to go to see a conflict.  but the form works properly when we fill it out the first time so it begs the questions why it would act differently the next time around.

  • Profile Image
    JotForm Support

    Answered by BDAVID on June 14, 2017 at 06:34 PM

    It is hard to determine the cause of the issue, you would need to start by recalibrating your conditions, because there are many that can cause conflict with one another.

    I have noticed that you are listing many fields in more than one condition.

    For example "Reimbursement options" field is listed to show in 5 different conditions.

    1) IF Claim Type IS EQUAL TO "FACE"

    2) IF Claim Type IS EQUAL TO "Aeroshop Refund" 

    3) IF Claim Type IS EQUAL TO "Wrong Destination" 

    4) IF Claim Type IS EQUAL TO "Damage" 

    5) IF Claim Type IS EQUAL TO "Lost" 

    You can condense that by creating one condition. Since the "Claim Type" field has 6 options(Lost, Damage, Wrong Destination, Aeroshop Refund, Face, and Consolidated Return),  you can create one condition to show the field if the selection is equal to one of the first five options, except Consolidate Return, and that would read as follow:

    Also, just to let you know what you could do in another scenario. Let's assume the "Claim Type" field has only those 5 options, you do not need to create 5 conditions to show "Reimbursement options" field, you could simply create one condition to show it IF Claim Type IS FILLED.

    Let us know if you need more help.

  • Profile Image

    Answered by TortolaExpress on August 03, 2017 at 10:43 AM
    I did that initially and things went haywire... In order for things to
    show up properly I had to separate them. Jotform suggested i do this
    because of the complexity of the form..
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    *CEO, Aeropost EIS / UPS VG*
    * *
    *P:* (284) 394-0707 *W:* aeropost.com
    All inclusive prices.
    How to Prealert. .
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on August 03, 2017 at 12:36 PM

    Since you mention that it was working fine earlier, could you try reverting the form to the earlier version when it was working to edit the form submission? You may revert the form by following the steps provided in the guide below:

    https://www.jotform.com/help/294-How-to-View-Form-Revision-History

    Please get back to us if the issue still persists. We will be happy to assist you further.