- DNSDirectorAsked on June 14, 2017 at 04:46 PM
Hello Jotform Staff!
We're having addtional problems with JotForm again.
This time, the files are showing up in the Google Drive but the folders with 5 uploaded files are empty! They are not being uploaded.
I am manually uploading the 5 files for each folder then dragging-and-dropping them into the folders.
This all begain @ 7 days ago.
There haven't been any issues in a couple of weeks and I haven't touched anything. This problem occured all on it's own.
Please help again!
- JotForm SupportMikeAnswered on June 14, 2017 at 05:51 PM
Thank you for contacting us.
I have tried to reproduce the issue on a test form, but all my test files were properly forwarded to the Google Drive.
Could you please redo the Google Drive integration on form to see if that makes any difference on your end?
- DNSDirectorAnswered on June 16, 2017 at 04:15 PM
I reinegrated the Google drive twice.
The same result is occuring.
The file folders are being produced but there are no uploaded files in them.
What's our next step?
Thank you Mike!
- JotForm SupportMikeAnswered on June 16, 2017 at 04:36 PM
I have attached a bug report ticket to this thread and forwarded it to our developers to see if we can investigate this further.
Unfortunately, I cannot provide any ETA, but we will get back to you once we have any updates.
- DNSDirectorAnswered on June 22, 2017 at 04:17 PM
Just checking in!
We are getting behind and I just wanted to see how the ticket is moving along!
Nothing has changed. The file folder is present but the files are empty and I have to manually load everhthing into them.
- JotForm SupportMikeAnswered on June 22, 2017 at 04:29 PM
The ticket is marked as important and assigned to one of our developers. Unfortunately, there are no other updates as of this time.
I will send your update to the developer.
- DNSDirectorAnswered on June 29, 2017 at 12:58 PM
It's been a week since I've heard from you or tech support.
We are in need of help.
How is the service ticket moving along?
- AIDANAnswered on June 29, 2017 at 02:38 PM
First of all please accept my apologies for any inconvenience.
I checked the issue and found that it's not resolved by the assigned developer yet. We will be notified of any progress via this thread.
- DNSDirectorAnswered on July 03, 2017 at 09:27 AM
I just wanted to touch base again this weed regarding the status of this ticket.
I apologize in advanced if I'm too early.
We are still having issues and I have to stay on top of this.
Thank you in advance!
- DNSDirectorAnswered on July 06, 2017 at 01:58 PM
HELP US PLEASE!
- AIDANAnswered on July 06, 2017 at 02:03 PM
I will send another update request to our developers but please note that they are always actively working on fixing issues, so they will address this without a doubt and inform us of any progress via the thread.
I apologize once again for any trouble.
- DNSDirectorAnswered on July 14, 2017 at 04:55 AM
Not to be pushy...but another week has gone by with no help.
This is unusual for Jotform.
We need help...things are still broken.
- JotForm SupportjonathanAnswered on July 14, 2017 at 08:34 AM
We understand your concern. I am sorry if there is nothing much we can do here in the 1st level support at this time. I will do a follow up again to our back-end admin on your behalf about this ticket.
Thank you for your patience and understanding.
- DNSDirectorAnswered on August 04, 2017 at 09:24 AM
Hello again Jonathan!
23 days have passed since my last enquiry.
53 days have passed since the problem first appeared.
The problem has persisted without resolve.
Is everything okay at Jotform? Our company has another account which we pay money as a subscriber.
- JotForm SupportKevin_GAnswered on August 04, 2017 at 11:54 AM
Apologies for the delay this has taken to be resolved.
As fas as I can see there has not been any update regarding the progress on this ticket, the ticket is still assigned to the developer and marked as important.
I will send a comment asking for updates regarding this, hopefully we will be updated soon.
- DNSDirectorAnswered on October 03, 2017 at 04:04 PM
It's been almost 2 months since the last reply, still with no resolve.
I re-integrated, same problem.
- JotForm SupportKevin_GAnswered on October 03, 2017 at 04:36 PM
We have not received an update about this at the moment.
I have cloned your form and it seems to be working on my end now.
May you please let us know if none of your submissions are forwarded to Drive or just some of them?
May you please try uploading just images or PDF files without spaces on their names?
Please let us know if the integration still does not work, we will be glad to forward any findings to the assigned developer.
I'll also ask for updates and will let you know as soon as we get any.
- DNSDirectorAnswered on October 10, 2017 at 06:25 PM
Nope, it doesn't work.
I let a few days pass allowing our staff to upload files to JotForm.
What's the next solution to this problem?
Thank you for your effort!
- JotForm SupportKevin_GAnswered on October 10, 2017 at 07:36 PM
Thank you for the update.
So far we could wait for an update from our developers since the issue needs to be further investigated.
We have not been updated at the moment, but I will ask for updates and will let you know as soon as possible via this thread.