What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google Drive Integration: File folder is present in the Google Drive, but folders are empty

    Asked by DNSDirector on June 14, 2017 at 04:46 PM

    Hello Jotform Staff!

    We're having addtional problems with JotForm again.

     

    This time, the files are showing up in the Google Drive but the folders with 5 uploaded files are empty! They are not being uploaded.

    I am manually uploading the 5 files for each folder then dragging-and-dropping them into the folders.

    This all begain @ 7 days ago.

    There haven't been any issues in a couple of weeks and I haven't touched anything. This problem occured all on it's own.

    Please help again!

    Thank you!

    - Jay

    Page URL:
    https://www.jotform.com/submissions/33173814006851

  • Profile Image
    JotForm Support

    Answered by Mike on June 14, 2017 at 05:51 PM

    Thank you for contacting us.

    I have tried to reproduce the issue on a test form, but all my test files were properly forwarded to the Google Drive.

    Could you please redo the Google Drive integration on form to see if that makes any difference on your end?

  • Profile Image

    Answered by DNSDirector on June 16, 2017 at 04:15 PM

    Hello Mike!

    I reinegrated the Google drive twice.

    The same result is occuring.

    The file folders are being produced but there are no uploaded files in them.

    What's our next step?

    Thank you Mike!

    -Jay

  • Profile Image
    JotForm Support

    Answered by Mike on June 16, 2017 at 04:36 PM

    I have attached a bug report ticket to this thread and forwarded it to our developers to see if we can investigate this further.

    Unfortunately, I cannot provide any ETA, but we will get back to you once we have any updates.

  • Profile Image

    Answered by DNSDirector on June 22, 2017 at 04:17 PM

    Hello Mike!

    Just checking in!

    We are getting behind and I just wanted to see how the ticket is moving along!

    Nothing has changed. The file folder is present but the files are empty and I have to manually load everhthing into them.

    Please help!

    - Jay

  • Profile Image
    JotForm Support

    Answered by Mike on June 22, 2017 at 04:29 PM

    The ticket is marked as important and assigned to one of our developers. Unfortunately, there are no other updates as of this time.

    I will send your update to the developer.

  • Profile Image

    Answered by DNSDirector on June 29, 2017 at 12:58 PM

    Hello Mike!

    It's been a week since I've heard from you or tech support.

    We are in need of help.

    How is the service ticket moving along?

    Thank you!

  • Profile Image
    JotForm Support

    Answered by AIDAN on June 29, 2017 at 02:38 PM

    First of all please accept my apologies for any inconvenience.

    I checked the issue and found that it's not resolved by the assigned developer yet. We will be notified of any progress via this thread.

  • Profile Image

    Answered by DNSDirector on July 03, 2017 at 09:27 AM

    Hi Aidan!

    I just wanted to touch base again this weed regarding the status of this ticket.

    I apologize in advanced if I'm too early.

    We are still having issues and I have to stay on top of this.

    Thank you in advance!

    - Jay

  • Profile Image

    Answered by DNSDirector on July 06, 2017 at 01:58 PM

    HELP US PLEASE!

  • Profile Image
    JotForm Support

    Answered by AIDAN on July 06, 2017 at 02:03 PM

    I will send another update request to our developers but please note that they are always actively working on fixing issues, so they will address this without a doubt and inform us of any progress via the thread.

    I apologize once again for any trouble.

  • Profile Image

    Answered by DNSDirector on July 14, 2017 at 04:55 AM

    HI Aidan!

    Not to be pushy...but another week has gone by with no help.

    This is unusual for Jotform.

    We need help...things are still broken.

    Thank you!

    - Jay

  • Profile Image
    JotForm Support

    Answered by jonathan on July 14, 2017 at 08:34 AM

    !Jay,

    We understand your concern. I am sorry if there is nothing much we can do here in the 1st level support at this time. I will do a follow up again to our back-end admin on your behalf about this ticket.

    Thank you for your patience and understanding.

  • Profile Image

    Answered by DNSDirector on August 04, 2017 at 09:24 AM

    Hello again Jonathan!

    23 days have passed since my last enquiry.

    53 days have passed since the problem first appeared.

    The problem has persisted without resolve.

    Is everything okay at Jotform? Our company has another account which we pay money as a subscriber.

    Thank you!

    - Jay

  • Profile Image
    JotForm Support

    Answered by Kevin_G on August 04, 2017 at 11:54 AM

    Apologies for the delay this has taken to be resolved. 

    As fas as I can see there has not been any update regarding the progress on this ticket, the ticket is still assigned to the developer and marked as important. 

    I will send a comment asking for updates regarding this, hopefully we will be updated soon. 

    Thanks.