What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account was suspended

    Asked by Heather Chesky  on June 14, 2017 at 09:58 PM

    I am unable to log into my forms as my account has been suspended. I not not think I have been in violation with any of the terms. Can you please helP? Why was my account suspended? Is there anyway to get the forms back?

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    Answered by WilliamR on June 14, 2017 at 10:46 PM

    Sorry for the inconvenience. Our anti phishing filter suspended your account because one of your form was asking for credit card details, which violates our terms of use.

    Please be advised that, forms like registration form, signup form, login form,.etc. that contains or asked for credit card details are not supported by JotForm. I would recommend deleting those fields inorder to reactivate the account.