What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form not available and login autosuspended

    Asked by Arthur  on June 15, 2017 at 12:06 AM


    I was testing your free version and that is the 2nd time that I have the same problem. I get a message that the form that I was working on is not available and when I logged out and trying to log back in, it tells me that the account was autosuspended. What is going on? I am looking for reliability.

  • Profile Image

    Answered by WilliamR on June 15, 2017 at 02:50 AM

    Sorry for the inconvenience. Our anti phishing filter automatically suspended your account because of "Security Protocol" form. This form contains or asking username and password which violates our terms of use. Please be advised that, forms like registration form, signup form, login form,.etc. that contains or asking username and password is not supported by JotForm. I would recommend deleting those fields inorder to reactivate the account.