Form not available and login autosuspended

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    Asked on June 15, 2017 at 12:06 AM


    I was testing your free version and that is the 2nd time that I have the same problem. I get a message that the form that I was working on is not available and when I logged out and trying to log back in, it tells me that the account was autosuspended. What is going on? I am looking for reliability.

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    Answered on June 15, 2017 at 02:50 AM

    Sorry for the inconvenience. Our anti phishing filter automatically suspended your account because of "Security Protocol" form. This form contains or asking username and password which violates our terms of use. Please be advised that, forms like registration form, signup form, login form,.etc. that contains or asking username and password is not supported by JotForm. I would recommend deleting those fields inorder to reactivate the account.