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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account is auto-suspended

    Asked by Glenda   on June 15, 2017 at 02:47 AM


    I have a login

    IT@aipptraining.com.au and I cannot log in it says autosuspended would you be able to assist please


    thank you

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    JotForm Support

    Answered by candy on June 15, 2017 at 03:31 AM

    Dear Glenda,

    We're sorry for the inconvenience you have.

    I have checked your account named "aipptraining" and I have seen that your account has been auto-suspended by our automatic phishing detection system due to phishing as you have requested login information (password) from users in your form named “Registration Form" as you can see the screenshot below:




    You are not allowed to collect passwords in your forms. This situation violated our Term Of Use and your forms have been disabled. So, I had to delete these forbidden fields from your form and re-activated your account again.

    Thank you for your understanding.