What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account has been suspended

    Asked by Riyike Makinde  on June 15, 2017 at 08:27 AM

    My account was suspended, please kindly give me access

  • Profile Image

    Answered by mertkeskin on June 15, 2017 at 08:52 AM

    Hello Riyike,

    Our phishing system may detect some issues on your forms so you suspended.

    We will look your forms to find causes and then reactivate and give you access as soon as possible.

    thank you.

    Regards.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 15, 2017 at 10:51 AM

    Hello Riyike,

    Your account was reported by our phishing detection system as suspicious of phishing activities, your form "TC Client Information & CC Authorisation Form" is the one that triggered the suspension. 

    Jotform implements scripts that allow us to detect real scammers, our terms are clear regarding to such type of forms. Please read the following excerpts from our Terms regarding to Termination of the service and Scams.

    Termination. You agree that Company may terminate your JotForm Service membership or suspend your access to all or part of the JotForm Service, without notice, if Company determines, in its sole and absolute discretion, that you have violated these Terms. 

    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.   

    We understand this might not be the case with your for,  yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails, that show suspicious forms must be suspended immediately. 

    Please be noted that you should not ask credit card information from your users. If you need to process payments, please use one of our integrated payment tools. I have deleted the credit card related fields and activated your account again. Your form is back online. Do try to sign in to your JotForm account and get back to us if you have any trouble.

    Thank you!