What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account Suspension

    Asked by Nicholas Ford  on June 15, 2017 at 09:08 AM

    Good morning,

    My account is suspended and I do not know why.

    Thanks,

    Nick

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    Answered by mertkeskin on June 15, 2017 at 09:16 AM

    Hello Nichılas,

    Your forms may not suit our Terms Of Use and so our phishing system may detect some problems.

    That's why you are suspended.

    We will look your forms and if there is not any issue, we will give an access as soon as possible.

    Thank you.

    Regards.

  • Profile Image
    JotForm Support

    Answered by Kiran on June 15, 2017 at 11:18 AM

    I have checked your account and see that it is suspended since your JotForm http://www.jotform.us/form/71390369204152 is collecting bank account related information. Though it is allowed to collect bank account information, it is required to follow some guidelines on the form. We request you to go through the thread below for more information on the forms to collect bank account information.

    https://www.jotform.com/answers/720167-Can-I-collect-bank-and-sensitive-information-in-a-normal-form

    Please confirm that you agree to our terms of usage and follow the points as mentioned in the thread above so that we can activate your account.