STMP Sender: Forms not being emailed to me

Hello,

The forms are not being emailed to me. They were working yesterday but not today. I have checked that the email is not on the spam list.

Please help

Hi Mchbrk,

Thanks for contacting us.

If you are not being emailed from your form, your email may has bouncing problem.

So, if you look this guide and follow these steps, you can prevent this issue:

How to setup email alerts to prevent email bouncing related issues

And if you do not want to face with this kind of problems again, you should look this guide:

https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

Let us know if you  need further assistance. Thank you.

Regards.

 I have checked the Bounce List several times and my email is not on it, that's what I meant when I said that the email was not on the Spam list. Here's the URL of one of the forms: https://secure.jotform.us/form/42736497637166 

Please accept our sincere apologies for the inconveniences you are facing.

We have recently applied a fix for the SMTP sender, could you please let us know if the issue is fixed now on your end?

Seems to be working fine now. Thank you

@StudioBe

We will be addressing your issue to a new thread so we can properly assist you. Please wait for our response shortly on this URL: https://www.jotform.com/answers/1174634

Thank you.