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    Not receiving submission emails which is setup using SMTP setting.

    Asked by yogainwormer on June 15, 2017 at 10:55 AM

    Hi Mike,

    Thanks for your quick response!

    I just checked again, and also deleted the mail address (same one) in my settings that did not have the SMTP details with it.

    But is still doesn't work... Help me, please.

    Kind regards,





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    JotForm Support

    Answered by ashwin_d on June 15, 2017 at 12:51 PM


    I am not sure if I have understood your question correctly. Do you mean to say that you are not receiving submission emails?

    I did check your form and found that you have added SMTP settings to send submission emails. We did have some technical glitch earlier today which was causing this issue but our backend team has already resolved this issue. I would suggest you to please test your form again and get back to us if the issue persists.

    We will wait for your response.

    Thank you!