What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Missing picture files when you merged our two accounts

    Asked by jaimegoldfarb on June 15, 2017 at 11:28 AM

    you were kind enough to merge two accounts for us, but when i try to access photos in submissions that were transferred over i can no longer access them--this is a significant problem--can you please amend so the links to the pictures files do in fact become active again

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    JotForm Support

    Answered by John_Benson on June 15, 2017 at 01:01 PM

    Your account is in good status and it is under the Bronze plan subscription.

    May I ask what is the form ID or form link? Also, is this happening to all submissions? If only one submission, could you please provide the submission ID? 

    To view submissions, please follow guide: https://www.jotform.com/help/269-How-to-View-Form-Submissions

    We'll wait for your reply. Thank you for your cooperation.