Missing picture files when you merged our two accounts

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    jaimegoldfarb
    Asked on June 15, 2017 at 11:28 AM

    you were kind enough to merge two accounts for us, but when i try to access photos in submissions that were transferred over i can no longer access them--this is a significant problem--can you please amend so the links to the pictures files do in fact become active again

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    John_Benson
    Answered on June 15, 2017 at 01:01 PM

    Your account is in good status and it is under the Bronze plan subscription.

    May I ask what is the form ID or form link? Also, is this happening to all submissions? If only one submission, could you please provide the submission ID? 

    To view submissions, please follow guide: https://www.jotform.com/help/269-How-to-View-Form-Submissions

    We'll wait for your reply. Thank you for your cooperation.