What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We are using your form and the sending IP is not verified so it gets registered as spam

    Asked by Nate  on June 15, 2017 at 11:59 AM

    NEED TO FIX THIS ASAP this is live and customers are complaining!

    Page URL:
    http://shop.medlearn.com/Articles.asp?ID=256

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    JotForm Support

    Answered by aubreybourke on June 15, 2017 at 12:42 PM

    Usually emails bounce when the receiving email provider rejects incoming mail.

    You can prevent this:

    How to Prevent Email Bouncing Related Issues

    Or as a permanent solution you could use your own SMTP server (instead of sending via norepy@jotform.com)

    How to Setup SMTP for a Form

     

    Moreover, I checked the bounce list:

    Result:
    nduea@medlearnmedia.com is NOT in the bounce list
    nduea@medlearnmedia.com is NOT in the unsubscribe list