What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I tested my form on my phone not recording?

    Asked by anyloan1 on June 15, 2017 at 02:16 PM

    The last 3 I tried recording from my phone did not save the recordings?

     

    Any suggestions?

    Page URL:
    https://form.jotform.co/71645635384867

  • Profile Image
    JotForm Support

    Answered by Nik_C on June 15, 2017 at 03:35 PM

    Could you please let us know the phone type you used for testing this form? Also, did you experience any error while you were testing?

    Please let us know so we can investigate this issue further.

    Thank you!

  • Profile Image

    Answered by anyloan1 on June 15, 2017 at 03:43 PM
    I got it to work with firefox on my andriod, but it does not work on my
    assistants iphone?
    Any suggestions?
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on June 15, 2017 at 05:49 PM

    Unfortunately, there is nothing we can do, this is common issue in mobile browsers. Your may read a recent answer given by our widgets developers: https://www.jotform.com/answers/1150265-Voice-Recorder-Widget-doesn-t-record-on-mobile-devices 

    "Some browsers does not support WebRTC nor Flash and the widget is relying on these two. If a WebRTC is not available, it will automatically fallback to Flash and if flash is also not available you won't be able to use the widget. Bear in mind that some browsers on the mobile device does not support WebRTC yet and Flash."