What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I view photos taken in the form?

    Asked by chaimsinai on June 15, 2017 at 04:06 PM

    Hi. I added a widget to take a photo to my form but when I receive the email with the submission jt's not there.

    How can I view the photo please?

     

    Chaim

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    JotForm Support

    Answered by david on June 15, 2017 at 06:01 PM

    Any photos uploaded through the form can be viewed from the forms submission view.  Here is how to get there:

    https://www.jotform.com/help/269-How-to-View-Form-Submissions

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    Answered by chaimsinai on June 16, 2017 at 11:43 AM
    Thanks. I tried that but I do not see the photos taken anywhere
    ...
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    JotForm Support

    Answered by david on June 16, 2017 at 12:26 PM

    Are the photos being uploaded through the form?  After taking the photo and confirming it was added to the form, you need to complete the submission before the photos are available.  I checked your form and it does not appear as though any images have been uploaded yet.

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    Answered by chaimsinai on June 16, 2017 at 12:43 PM
    Thanks for the quick response.
    This was my installer who snapped a photo on his phone inside the form and
    hit submit.
    Was there something else he was supposed to do to send the image?
    ...
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    JotForm Support

    Answered by david on June 16, 2017 at 01:10 PM

    There is not.  For the most part though, the take photo widget does not work on mobile.  Often times it has trouble accessing the devices camera through the browser.  I would recommend using a regular upload field and uploading images from the device that have already been taken.

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    Answered by chaimsinai on June 16, 2017 at 01:43 PM
    Great. Thank you
    ...