How to create encryption key again

  • COVAIntern
    Asked on June 15, 2017 at 5:19 PM

    I am in need of a new key, the old one is no longer accessible. Thank you

  • Elton Support Team Lead
    Replied on June 15, 2017 at 7:50 PM

    You can redownload the encryption key by re-enabling the encrypt form data in your form settings. Once it prompts the encryption wizard, you can download the key from there.

    Here's a visual guide:

    How to create encryption key again Image 1 Screenshot 30

    How to create encryption key again Image 2 Screenshot 41