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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Are incomplete payment submissions counted towards the monthly limit?

    Asked by MarcusRealEstate on June 15, 2017 at 10:50 PM
    Furthermore the last part of my question was in regards to the pay structure . I don't know if you can reread my last question to you but I want to know if the form has PDFs published that require payment and then the form goes over to PayPal to accept the payment, if the payment is declined will it still show up in my database? If you can be so kind to please reread my final question or my last question in my last communication that's a very important feature for me.
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    JotForm Support

    Answered by BDAVID on June 15, 2017 at 11:02 PM

    If you are wondering if a form can be converted into a PDF form, the answer is "yes": https://www.jotform.com/help/312-JotForm-Fillable-PDF-Creator-With-All-Points

    However, if you have integrated a payment field, it will not be shown, because it is not supported. So it is not possible to process payments through fillable PDF forms.

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    Answered by MarcusRealEstate on June 15, 2017 at 11:43 PM
    Thanks David for the quick response so basically what you're saying is that if I integrate PayPal for the use of a uploaded PDF file on the form and the credit card declines it would not designate or suggest that or have a field that says this person has not paid? I'm pretty sure that is what you're saying...you're saying that because it's a third-party user that if PayPal or whatever other pay portal I use, to clients the credit card declines or rejects the charge then it would still end up in my membership database?
    And not further have any demarcation on my back dashboard that says so sorry they haven't paid or their credit card declined correct yes?
    Maureen E. MarcusMarcus Real EstateLicensed Real Estate BrokerFax # (941) 922-0472Cell# (941) 445-2661
    Sent from my Verizon, Samsung Galaxy smartphone
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    JotForm Support

    Answered by Charlie on June 16, 2017 at 05:39 AM

    Not really sure if I understood this part correctly:

    "if I integrate PayPal for the use of a uploaded PDF file on the form"

    Here are some clarifications. 

    1. The payment integration will work if the form is filled out or completed using the online form or by opening it on a web browser with active internet connection. 

    2. Now, this link shared by my colleague https://www.jotform.com/help/312-JotForm-Fillable-PDF-Creator-With-All-Points, allows you to convert the online form to a PDF form, however, it has a lot of limitation and that includes the functionality of the payment integration, it will not work on the PDF version of the form. 

    3. With regards to the payment, the 3rd party payment processor integrates with the form using API calls or web API services. This means the 3rd party payment processor processes the payment and that includes validation. If credit card is not valid it is automatically shown to the user, however, the validation may differ depending on the payment integration that you are using.

    If you are using the standard PayPal payment integration, this is how it works:

    1. User fills out your JotForm form and clicks the submit button.

    2. User is redirected to the PayPal payment gateway page.

    3. User needs to complete transaction here, IF user did not complete transaction here for some reason and he/she leaves the page, then the submission done by user will be marked as "Incomplete Payment", to learn more about this, you can check this guide: https://www.jotform.com/help/135-How-to-view-incomplete-payments


    I hope that helps. 

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    Answered by MarcusRealEstate on June 16, 2017 at 05:43 PM
    Hello good afternoon, I apologize for placing the message in the subject line that was a mistake on my part.
    I have tried to explain my business in the beginning several times but the more I realize how often I have to speak to you guys and who is responding to me I've become well aware of the fact that I could be talking to somebody different who has absolutely no knowledge in reference to my business.
    So my questions may have not been very clear and the answers are not concise
    I'm a real estate broker who runs web-based, International Home auctions. We don't plan to use the submission form in PDF format but we need to upload a minimum of a 50 page document in PDF form for acceptance before the bidders Place their bid and pay for the service rendered. They are paying for the use of that 50 plus page PDF document. Located on the submission form that we create.
    So my specific question was once the consumer or the person placing their bid in my case, goes over to PayPal to submit their payment and their card is declined for some reason, does that person bounce back to my database and is there any record that they have paid or not paid?
    I am hoping they bounce completely from my database because if that happens and then they try to resubmit using a different credit card ... the submission form will be scheduled stop functioning at 25,000 submissions. That's the numeric value that we need to pay off the house. So let's say if two or three thousand of those people use the form twice because their credit card declined and now they have to start over that's going to be very confusing if not impossible for us to follow as these auctions will typically closeout in 48 hours overnight.
    I've received two completely different answers from two completely different people so I just want to be certain before I go back again through PayPal and open a Sandbox account to test the Form and the back dashboard.
     Thank you in in advance for your time
    Maureen E. MarcusMarcus Real EstateLicensed Real Estate BrokerFax # (941) 922-0472Cell# (941) 445-2661
    Sent from my Verizon, Samsung Galaxy smartphone
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    JotForm Support

    Answered by BDAVID on June 16, 2017 at 06:24 PM

    Yes there is a record, however, the failed payment will not go immediately to the submissions database .

    If the person for some reasons does not complete the payment(Because the card got decline, or he closed the PayPal page by mistake or intentionally, etc.), you will find the submission in the "Incomplete Payments" dashboard: https://www.jotform.com/help/135-How-to-view-incomplete-payments 

    There, you can simply delete the submission to bounce it completely from the database.

    Just to let you know, if by any chance you decide to complete the submission, please note that completing a submissions will NOT process any payment as there was no payment information to begin with. The system will simply treat this as a regular submission so it can be included on form reports, and that email alerts can be fired off as usual.

    Let us know if you have more questions.

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    Answered by MarcusRealEstate on June 16, 2017 at 07:44 PM
    New response receivedThanks’ for the quick response...do incomplete payments add to the number of submissions that I pre-set?
    Example, if I pre-set the form to shut down at 25,000 submissions and there are 5,000 incomplete payments....will the form shut down considering those incomplete payment submissions within the 25,000?
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    JotForm Support

    Answered by jonathan on June 16, 2017 at 09:55 PM

    do incomplete payments add to the number of submissions that I pre-set?

    I assume you were referring to the Form Submissions Limit feature.

    Please understand that the feature will count all submission type of the form. As soon as the form is submitted, a count will be calculated already.

    So in your example, the condition will be true. The submission limit feature will not distinguish if its incomplete payment type or not.

    I hope this help. Let us know if you need further assistance.