What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    WHY SUSPENDED???

    Asked by Eric Aronson  on June 15, 2017 at 10:53 PM
    Page URL:
    http://getbrightwatch.com/facebook-doorbell

  • Profile Image
    JotForm Support

    Answered by BJoanna on June 16, 2017 at 02:38 AM

    I have checked and your account with username EricBrightWatch is suspended because of your Product Survey Form. Inside of that form you have fields that are used to collect credit cad info on plain field and that is against our terms of use

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Please note that card number, expiration date, security codes and card holder name are considered critical information and cannot be collected on plain text fields. The only services allowed to collect such data are those that are DSS/PCI certified.

    If you want to have payment fields inside of your form you have to use one of JotForm payment tools. 

    Inside of this guides you can find out more about payment tools and how to set payment form:

    http://www.jotform.com/help/47-Order-Form-Basics 

    http://apps.jotform.com/category/payment_processing 

    http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    In order to activate your account, it is required to agree to our terms and mentioned form has to be deleted. Please confirm so that we can delete the form and activate your account.