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    One of my conditions to skip to specific page is not working

    Asked by lori_riskconusa on June 16, 2017 at 12:48 AM

    One of the conditions in my form (Page 2, when you select "Voluntary Hardware Swap").  It's supposed to skip the questions for bow repair and go to the voluntary hardware swap page but it doesn't.  Help!

     

    Page URL:
    https://form.jotform.us/71658573472163

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    JotForm Support

    Answered by Rose on June 16, 2017 at 03:38 AM

    Thank you for reporting us this problem. 

    When I checked your condition, I realised that you are using a wrong conditional logic. Hide condition was used to skip to another page but you should have used skip to page condition instead.

    Since, if you check following condition,You are also hiding page break. It means that, when you hide it, you can not go to next page since you do not see any next button. 

    So, please review your logic again and set condition based on skip to page algorithm. You can find more details about this condition at following user guide.

    https://www.jotform.com/help/350-How-to-Skip-Pages-Using-Conditional-Logic

    If you have more questions, please do let us know. We would be pleased to assist you. 

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    Answered by lori_riskconusa on June 16, 2017 at 08:59 AM

    Ok, I fixed that page, but now I'm having trouble skipping Hardware Swaps if they fill out the Bow Repair section.  I had the Hardware Swaps section hidden but it seems to be doing the same thing.  How do I fix that one?  Basically they should be filling out one or the other and once they're done, they should go to the submit page.  The hardware swaps is fine bc the next page is the submit button, but for Bow Repairs, they need to skip the Hardware swaps page.

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    JotForm Support

    Answered by Welvin on June 16, 2017 at 10:20 AM

    Selecting the Hide page option in the conditional logic should do it. I did this for you. Please check now. 

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    Answered by lori_riskconusa on June 16, 2017 at 02:55 PM

    I set the page to hide page 4, but it is still showing it.

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    JotForm Support

    Answered by Kiran on June 16, 2017 at 03:28 PM

    I have checked your JotForm and see that it is working fine at my end. The pages are being displayed as per the selection made on the second page. Please see the screencast below:

    Please try opening the form in an incognito/private window or a separate browser to see if that works. Please get back to us if the issue still persists. We will be happy to help. 

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    Answered by lori_riskconusa on June 16, 2017 at 08:46 PM

    Once you select Bow Repair, then I need it to skip the part about Hardware Swaps.  It takes you to the correct page when you select either Bow Repair or Hardware Swaps, but then when you continue on past Bow Repair it takes you to Hardware Swaps --- I need to skip that page and go straight to submit.

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    JotForm Support

    Answered by jonathan on June 16, 2017 at 11:08 PM

    I reviewed your form but I did not see a skip page condition rules in Bow Repairs page that will trigger the skip to payment page condition.

    You need to add a condition rule in Bow Repairs that will make it skip Hardware Swaps when clicking on NEXT.

     

    An example condition is to check if a field in Bow Repairs has value. You can then use this condition to trigger the skip page.

     

    Let us know if you are not able to do it.

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    JotForm Support

    Answered by jonathan on June 17, 2017 at 05:42 PM

    You last response did not appear on this thread. But I see it on the email notice I got.

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                                 Answered by lori_riskconusa

     

     

    If I put a condition to skip to Page 5 if they enter a value in the how many bows sections, it will skip all the questions after that, correct?  I need it to skip to page 5 once they have completed the bow repair page not the first question.

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    You can use any of the fields in the Bow Repairs section as the basis for your skip condition rule. You can even use ALL of fields on that section.

    Another option is to make all the fields on the section *Required. This will force the user to fill-in all the fields in the section. 

    I hope this help. Let us know if you are still not able to do it.

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    Answered by lori_riskconusa on June 17, 2017 at 06:18 PM

    I've got it!  Thank you for all your help!