What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why my form is not showing properly?

    Asked by Russel  on June 16, 2017 at 02:16 AM

    Good day, we have been using your site as form for our transactions in our business, yet we are currently experiencing failure in the form. which is one of our branch they cannot open the form with the link i gave to them.

    Some of my forms when they opened displaced lack of buttons, it shows incomplete. 

    Every time i check in the page its totally in-tack.

    Page URL:

  • Profile Image

    Answered by newbie06 on June 16, 2017 at 03:50 AM

    hello sir,

    it seems to be working fine when i browse the link you gave us through google chrome, everything was alligned and works perfectly. Would you care to elaborate your problem a little for further assistance.


    have a nice day

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    JotForm Support

    Answered by Chriistian on June 16, 2017 at 04:01 AM

    We have not received similar reports from the other users regarding the issue you are encountering. I checked the form link you have provided (http://form.jotform.me/form/42400749206449) and it seems there is no problem opening the form on my end. 

    May we know which device, version, and in what browser you have encountered the issue? We recommend users to use Firefox or Chrome to access the forms. Please also make sure that you have provided them the correct form link.


    Some of my forms when they opened displaced lack of buttons, it shows incomplete. 

    As per checking further the form, I noticed that there are some conditions that were set up on the form to show and hide the fields. Perhaps this is what you are referring to?


    However, if you mean something else, please provide us more details and do get back to us.

  • Profile Image

    Answered by datcmain on June 16, 2017 at 05:43 AM
    Good day,
    They are using chrome, in windows 10.
    i am using the latest form layout.
    and why my submission over runs
    it suppose to refresh after 1 month right?
    please see image attach
  • Profile Image

    Answered by datcmain on June 16, 2017 at 05:43 AM
    this is were the browser every time we tried to open our form.
  • Profile Image
    JotForm Support

    Answered by Nik_C on June 16, 2017 at 06:25 AM

    I tested your form in Chrome on Windows 10, but I wasn't able to replicate this issue, the form is showing fine.

    Could you please let us know if your users are accessing your form by using the direct link (http://form.jotform.me/form/42400749206449 ) or you embedded it in a website?

    Also, is this issue happening with users that are using the same network, since it could be a network issue?

    Were you able to replicate this issue?

    We were unable to receive your screenshots, could you please re-attach, here is how:

    1) Go to this link: https://www.jotform.com/answers/1175236

    2) Click this icon:

    We'll wait for your response.

    Thank you!