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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    also I am unable to fwd submissions to my email address from the stored submissions on your website either. i even tried a dofferent email extension

    Asked by chivalryess on June 16, 2017 at 04:48 AM
    also I am unable to fwd submissions to my email address from the stored submissions on your website either. i even tried a dofferent email extension
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    JotForm Support

    Answered by liyam on June 16, 2017 at 05:39 AM

    By saying that you are unable to forward submissions to your email address, did you encounter any errors upon forwarding or did it say that the email was sent but you did not receive any email?

    If the forwarding did not return an error, and if you are using an email client application such as Eudora or MS Outlook, and the emails are not found in your spam/junk mail folder, please visit your webmail instead (go to your mail server's web page and login to your email account). Next, check your spam folder there. Chances are, the emails landed in the spam folder there which prevented your email client app to download/sync your emails to your email client.

    If the problem persists, it would be great if you can provide us more details of the issue, including the actual email addresses you have used in order for us to track its status.

    Thanks.