What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not showing that I am a paying customer and limited to 100 submissions?

    Asked by wsimmons44 on July 30, 2012 at 08:33 PM

    We were subscribed to be premium but now it shows that we are not... can you tell me what happened?

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    Answered by jeanettebmz on July 30, 2012 at 08:57 PM


    You should have recieved a notification in your inbox  for   rw***@dyn****esports.com

    Your account was downgraded due to a failure to charge your credit card. However you can go ahead and re-upgrade, make sure you have a valid payment method

    If you still need assistance, let us know. We are always pleased to assist