What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How come the paypal payment button won't show up if I'm only listing one item for sale?

    Asked by jbasscase on July 30, 2012 at 08:58 PM

    I need two payment options: 


    1.  Pay by Check (where they will fill out the registration form and then mail in a check)


    2.  Pay by Paypal - but I only want one item listed.  It says because I only have one item listed that it won't show up on the form.  I don't get it- what's going on?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by idarktech on July 30, 2012 at 09:30 PM


    The reason why it is not displayed is because single paypal product is automatically pre selected and you'll be automatically redirected to paypal after submitting the form. Anyway, in order to show your single product you have to add a test or free product and then hide it with CSS. Can you apply this to the form your are working on? After that, provide to us your form URL so we can help you with the CSS code for hiding the free product. Thanks!