What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Emails are still not being sent to our applicants.

    Asked by QNanny on June 16, 2017 at 10:15 AM

    To whom it may concern,

    This is the second time I am writing about this issue. Our applicants are still not receive our emails that we are sending them through your "Reply" feature in the submission review section. This is a huge problem as this is how we deny people. The overwhelming amount of emails we are receiving of people continuing to check in is creating more work for us. When I review a submission, I immediately hit the reply button to send that person an email to let them know if they have been denied. I really need someone to look into this and not just tell me to check the bounce list because there is nothing on it as far as I can see and these are all new applicants.

    Thank You,

    Quality Nanny Placements

    646-430-2663

  • Profile Image
    JotForm Support

    Answered by BDAVID on June 16, 2017 at 11:54 AM

    I just tested your form, and we received the autoresponder:

    But, you have not created an autoresponder to let the user know if he has been approved or not. You should create a second autoresponder which you can use as the Approved Notification, and make sure to enabled the "Send on edit" option from the advanced properties.

    Please review this general approach of building an approval workflow: https://www.jotform.com/help/432-A-General-Approach-on-Building-an-Approval-Process-Workflow