What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my account suspended?

    Asked by alexis on June 16, 2017 at 10:20 AM
  • Profile Image
    JotForm Support

    Answered by Jan on June 16, 2017 at 11:44 AM

    Upon checking, I can see that your account (alexismood) is currently in good status.

    If you're referring to a different account, please let us know. Thank you.

  • Profile Image

    Answered by alexismood on June 16, 2017 at 01:43 PM
    No, the account should be "amood"
    Alexis Mood
    Associate Marketing Manager, Digital Brand | Media Solutions Group Marketing
    [Description: Description: Description: Description: Cox Automotive]
    3003 Summit Blvd. Suite 200, Atlanta, GA 30319
    o: 404.568.8818 /// m: 864.561.1686
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on June 16, 2017 at 02:14 PM

    The account (amood) is currently suspended. Our phishing tool suspended the account automatically. I checked your form and I didn't see any fields that violate our terms of use.

    Sorry for the inconvenience. I have now re-activated your account.

    If you need anything else, let us know. Thank you.