What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email validator plugin: Sender Name is defaulting to JotForm in the verification email

    Asked by bjameson on June 16, 2017 at 10:44 AM

    I have entered a name in the "Sender's Name" section of the widget settings, however the email continues to come from JotForm.  Please advise. 

     

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    JotForm Support

    Answered by Kiran on June 16, 2017 at 12:05 PM

    The title of the thread 'Email validator plugin' differing to the question on the post. I see that the Email Validator plugin is used in the form and should be working fine. Are you referring to the Sender Name in the Auto-responder email?

    As I check your JotForm, I see that you have set the Sender Name as Miss 'Mill Creek Scholarship Pageants' for your auto-responder. I have tried sending a test submission to the form and I received the auto-responder with the set Sender name.

    Were you able to fix the issue? If you are referring to a different form, please let us know. We will be happy to take a look again. 

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    Answered by bjameson on June 16, 2017 at 01:20 PM

    I think we are talking about two different things.  I'm talking about the Email Validator that is one the second screen of our form.  

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    JotForm Support

    Answered by Kiran on June 16, 2017 at 02:13 PM

    Thank you for providing additional information. I am now able to replicate the issue with the widget on a test form. Let me forward the issue to our backend team to take a look. Once we have any information in this regard, you'll be posted here.

    Thank you for your patience.