Email validator plugin: Sender Name is defaulting to JotForm in the verification email

  • Profile Image
    bjameson
    Asked on June 16, 2017 at 10:44 AM

    I have entered a name in the "Sender's Name" section of the widget settings, however the email continues to come from JotForm.  Please advise. 

     

  • Profile Image
    Kiran
    Answered on June 16, 2017 at 12:05 PM

    The title of the thread 'Email validator plugin' differing to the question on the post. I see that the Email Validator plugin is used in the form and should be working fine. Are you referring to the Sender Name in the Auto-responder email?

    As I check your JotForm, I see that you have set the Sender Name as Miss 'Mill Creek Scholarship Pageants' for your auto-responder. I have tried sending a test submission to the form and I received the auto-responder with the set Sender name.

    Were you able to fix the issue? If you are referring to a different form, please let us know. We will be happy to take a look again. 

  • Profile Image
    bjameson
    Answered on June 16, 2017 at 01:20 PM

    I think we are talking about two different things.  I'm talking about the Email Validator that is one the second screen of our form.  

  • Profile Image
    Kiran
    Answered on June 16, 2017 at 02:13 PM

    Thank you for providing additional information. I am now able to replicate the issue with the widget on a test form. Let me forward the issue to our backend team to take a look. Once we have any information in this regard, you'll be posted here.

    Thank you for your patience.