What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My forms have stopped emailing me, can you help.

    Asked by daviemarks on June 16, 2017 at 11:46 AM

    I have not had any emails from myt forms in the past 2 days.

    I have looked in the jotform online inbox and there are several forms completed.

    Can you help please?


    David Marks

    Page URL:

  • Profile Image
    JotForm Support

    Answered by aubreybourke on June 16, 2017 at 11:51 AM

    This usually occurs when your email provider rejects the incoming mail from us (noreply@jotform.com)

    Heres how to prevent it:

    How to Prevent Email Bouncing Related Issues 

    Heres how to permanently fix it:

    How to Setup SMTP for a Form


    Moreover, I checked the bounce list and found you are not on it:

    racenightsuk@aol.com is NOT in the bounce list
    racenightsuk@aol.com is NOT in the unsubscribe list