Account not working

  • Dawn
    Asked on June 16, 2017 at 1:03 PM

    I signed up for the free account yesterday and decided to upgrade today.  As soon as I upgraded, my account quit working.  I am no longer able to log in AND it will not send a password update email. 

     

     

  • David JotForm Support
    Replied on June 16, 2017 at 1:32 PM

    I checked your account and everything looks in order.  The password reset emails were sent to     help@sbrgc.org and according to our logs, were received.  Check your spam/junkmail folder to ensure they were not filtered there.