What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account not working

    Asked by Dawn  on June 16, 2017 at 01:03 PM

    I signed up for the free account yesterday and decided to upgrade today.  As soon as I upgraded, my account quit working.  I am no longer able to log in AND it will not send a password update email. 



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    JotForm Support

    Answered by david on June 16, 2017 at 01:32 PM

    I checked your account and everything looks in order.  The password reset emails were sent to     help@sbrgc.org and according to our logs, were received.  Check your spam/junkmail folder to ensure they were not filtered there.