My form can't be submitted and is stuck on Please wait...

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    starzipp
    Asked on June 16, 2017 at 01:10 PM
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    aubreybourke
    Answered on June 16, 2017 at 01:46 PM

    I cloned your form and I could reproduce the problem. I also got the "Pleas wait". I then discovered that you have two seperate submit buttons on your form. So thats why it gets stuck.

     

    Try removing the first submit button, like this:

    And heres my cloned form URL (if you want to see it working):

    https://form.jotformpro.com/71665124088964

     

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    Jim_R
    Answered on June 16, 2017 at 01:59 PM

    In addition to what my colleague mentioned, I managed to reproduce this on a cloned copy of your form. Looks like the issue is caused by the InfusionSoft Upload Widget you have on your form.

    When I bypass that field and never authenticate with InfusionSoft, upload a file and associate it with an existing User ID/Email in my CRM, that's when the problem occurs:

    Filling it out though submits the form perfectly. I recommend you give it another try by filling out the InfusionSoft Upload Widget before submitting the form. Unless the form will be used by your users (and not you as the owner of your CRM), it's better to just use a regular File Upload field if all you wanted is to allow your users to upload a file to your form.

    Related guide: How-to-Change-the-Allowed-File-Types-in-the-Upload-Field