Auto suspend account

  • tiago
    Asked on June 16, 2017 at 1:22 PM

    Why was my account suspended? Without any warning e-mail atendimento@silvavertical.com.br

  • John_Benson
    Replied on June 16, 2017 at 2:06 PM

    Your account got automatically suspended by our anti-phishing filter tool. 

    Upon investigating your form, I have noticed that the form (http://www.jotformz.com/form/71648344292663) is asking for a "Password". As per our terms of use, collecting sensitive information is not allowed here in JotForm.

    To activate your account back in good status, we need to delete the guilty fields or delete the form. 

    Auto suspend account Image 1 Screenshot 20

    We'll wait for your response. Thank you.

  • Tiago
    Replied on June 16, 2017 at 3:10 PM

    Okay you can delete the field asking for password,

     
    Sorry, I did not know this could not
  • John_Benson
    Replied on June 16, 2017 at 3:25 PM

    I have now activated your account. To avoid getting suspended again, please check our terms of use.

    Thank you.