What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Auto suspend account

    Asked by tiago  on June 16, 2017 at 01:22 PM

    Why was my account suspended? Without any warning e-mail atendimento@silvavertical.com.br

    Page URL:

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    JotForm Support

    Answered by John_Benson on June 16, 2017 at 02:06 PM

    Your account got automatically suspended by our anti-phishing filter tool. 

    Upon investigating your form, I have noticed that the form (http://www.jotformz.com/form/71648344292663) is asking for a "Password". As per our terms of use, collecting sensitive information is not allowed here in JotForm.

    To activate your account back in good status, we need to delete the guilty fields or delete the form. 

    We'll wait for your response. Thank you.

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    Answered by Tiago  on June 16, 2017 at 03:10 PM

    Okay you can delete the field asking for password,

    Sorry, I did not know this could not
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    JotForm Support

    Answered by John_Benson on June 16, 2017 at 03:25 PM

    I have now activated your account. To avoid getting suspended again, please check our terms of use.

    Thank you.