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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Blank page after submit

    Asked by MTAVet on June 16, 2017 at 01:35 PM

    Hi there,

    I am having this issue with forms for more than one client. I am finding that even though I have set the "Thank You" to load a unique page that is live on my website, when I test my form it never comes to my site and just loads a blank page when I press submit. 

     

    Can you help me fix this issue?

     

     

    Page URL:
    https://form.jotform.us/71595346196164

  • Profile Image

    Answered by Sven on June 16, 2017 at 02:09 PM

    I have just tested your form (please ignore my submission), and I was able to get the thank you page without issues, please see below:

     

    It seems like you have resolved the issue you were having, please let us know if you need any further help.

  • Profile Image

    Answered by MTAVet on June 16, 2017 at 02:12 PM

    Thank you for testing. Do you think this is just an issue when I use the preview link while logged in?

  • Profile Image

    Answered by Sven on June 16, 2017 at 02:17 PM

    Ideally, there shouldn't be an issue, can you please clear your form cache, and try again? 

    If you're still facing an issue, please let us know the steps to reproduce since I couldn't replicate on my side.

    Here's how to clear your form's cache:

    How-to-Clear-Your-Form-Cache