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MTAVetAsked on June 16, 2017 at 1:35 PM
Hi there,
I am having this issue with forms for more than one client. I am finding that even though I have set the "Thank You" to load a unique page that is live on my website, when I test my form it never comes to my site and just loads a blank page when I press submit.
Can you help me fix this issue?
Page URL: https://form.jotform.us/71595346196164 -
SvenReplied on June 16, 2017 at 2:09 PM
I have just tested your form (please ignore my submission), and I was able to get the thank you page without issues, please see below:
It seems like you have resolved the issue you were having, please let us know if you need any further help.
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MTAVetReplied on June 16, 2017 at 2:12 PM
Thank you for testing. Do you think this is just an issue when I use the preview link while logged in?
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SvenReplied on June 16, 2017 at 2:17 PM
Ideally, there shouldn't be an issue, can you please clear your form cache, and try again?
If you're still facing an issue, please let us know the steps to reproduce since I couldn't replicate on my side.
Here's how to clear your form's cache: