What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We continue to have problems with receiving submittals

    Asked by TKEQQ on June 16, 2017 at 01:57 PM

    I have account reps sending submittals but they are not receiving notifications back and we are not receiving their requests.

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    JotForm Support

    Answered by Welvin on June 16, 2017 at 02:34 PM

    Your form emails are showing as sent based on our mail log. The emails may have been filtered as spam to your end so kindly check that. If you see emails on spam, mark them as not spam to whitelist Jotform. I would also suggest adding noreply@jotform.com and noreply@formresponse.com to your safe sender or contact list.

    As for the autoresponder, do you have a list of those submitters that are not getting the auto reply email? Let us know and we'll check them for you. Note that you can also check your email history for the logs: