The email notifications for our forms has stopped working

Hi

We are in the process of switching our email from our ISP provider's service (Dreamhost) to Google for Education/ G Suite. Email in general is working for us (sending and receiving). But, the email notifications for our forms stopped working. Any idea why and how to fix it?

Thank You

Ele Anderson

 

It appears like you are using you own SMTP settings, can you try switching to "noreply@jotform.com" as the sender email? If it works with it, it means that the SMTP credentials are not correct, or our SMTP sending method is not working. Please confirm, so we can report this to our back-end team if that is the case.

Hi
I figured out where to change the sender email (in account settings). But I
don't know what to use for the SMTP settings.
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...

You need to contact your IT Department or the hosting provider for the SMTP details. It is important that the details are correct, should be the details that are given by the email provider. 

Hi
Actually I was wondering about the SMTP settings for noreply@jotform.com. I
assume I get those from you? Sorry if not.
...

I'm sorry, but we do not provide any SMTP. The SMTP is there for adding your own custom sender email in the form. GSuite provides you an SMTP, you can find it here: https://support.google.com/a/answer/176600?hl=en.