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    Submission emails not being sent to me?

    Asked by fiftyfiftybottles on June 16, 2017 at 08:31 PM

    Hello,

     

    For some reason, I'm not receiving emails for all of the submissions that are submitted. It's kind of spotty. Any explanation for this?

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    JotForm Support

    Answered by jonathan on June 16, 2017 at 10:12 PM

    I reviewed your form submission emails and it shows that emails were being sent successfully.

    User guide: How-to-View-All-Your-Form-Email-History

    I also checked the emails if they are blocked on our end, but they are not at this time. I could not find any issue with the email. 

    Please check also on your side if perhaps the emails were just being filtered as spam or junk email on by your email service.

    I might have also checked the wrong form, please tell us which of your form if its not the one I mentioned.

    Let us know if issue persist.